Order Taking Services

We aim to provide comprehensive order taking service so that your customers feel a positive vibe whenever they contact. Our team is professionally trained to provide you quick and efficient order taking.

How We Manage Orders?


Always available

The representatives are always available to assist customers.

Correct Information

Correct Information

Information regarding pricing, functionality, availability and delivery.


Guidelines for customers

Guidance about the product and company to enhance sales.

Cross selling & upselling

Cross selling & upselling

Expanding sales arena through strategically smart reach.


Order management

A team of experts manage orders and create value.


Order placement

Want to place an order? We got your needs covered.

About Our Order Taking Service

Our team is trained enough to provide customers with right information, availability and pricing. The era of technology has just made it much easier for us to give the best we have, exceptionally quick service. The team of ERA has the ability to scale up or down as per the requirements.  We are able to handle bulk of customers with ease and our team is well acknowledged about all mediums of communication for best order taking services. Whether it is a phone call, emails or live chats, our team has always got your customers!

You can sit back and relax while we handle your customers. You can fully trust us with quality services and your customers will be provided with best support. Contact us today!

About Our Order Taking Service

Our Order Taking Services Is Best Fit For Your Business

Receiving And Recording Orders

Taking orders quickly can get your head puzzled at some times, not anymore!

Inquiries And Complaints Of Customers

The inquiries and complaints of customers are valuable as this is how you improve service.
Introducing our professional Order Taking Services! Simplify your sales process with our attentive, efficient team, available 24/7! Watch as our order-taking wizards transform incoming calls into seamless transactions and delighted customers. Bid farewell to missed opportunities and embrace the magic of streamlined order taking.
Our Order Taking Services Is Best Fit For Your Business

Industries In Which We Work

Retail And Commerce

Grow your profitability and popularity increasing the volume of sales worldwide. We serve in the retails and ecommerce in regulated yet efficient manner. Experience growth with our expertise.

Financial Services

From bulk receipts to messy accounts, we got you covered. ERA is providing you a team of professionals to keep your financing wheels run smooth. Contact us now

HealthCare And Healthtech

From medical billing to scheduling appointments, ERA knows how to save your time and provide healthcare and health tech service with a touch of harmonious skills. Let’s connect!

Travel And Hospitality

Ready for a growth ride? We have got best strategies. We are providing all sorts of travel and hospitality services covering customer support and effective outputs. Let’s excel!

Transportation and Logistics

We move your goods better. We have a collection of processes for you from storage to delivery. You’re a click away from a seamless transportation and logistics service.

For Startups

We know the value of your struggle to create a presence in the market. And this is why our services serve the startups with more dedication and enthusiasm.

Hassle Free Order Taking Services From ERA

Hassle Free Order Taking Services From ERA

Our staff has the necessary training to give customers accurate information about availability and pricing. Technology has just made it much simpler for us to provide the greatest service possible at incredibly fast speeds. The Empiric Resource Agency team can scale up or down depending on the situation. We can easily handle a large number of consumers, and our staff is knowledgeable with all forms of communication for providing the best order taking services. Our crew is always available for your customers, whether it be through live chat, email, or phone calls!

Allow us to rapidly take your orders and deliver them on time. Our goal is to improve the image of your service or product. In the end, this will result in a devoted and content customer.

You may unwind while we take care of your clients. You can completely rely on us to provide exceptional services, and we’ll do everything possible to help your consumers. Call us right away!

Order Taking: A Never-Ending Service

If your data is maintained, it leads you to right direction.


Orders are taken

via calls


Of US consumers order

delivery or takeout once a week


Customers prefer order

taking services for reliable deliveries


Consumers stop ordering

after two bad experiences of order taking

Frequently Asked Questions

An order taking service means a representative responsible to take orders from customers either by call or chat. Companies often outsource order taking service for better sales. Here are important elements of an order taking service: 

  • Answering calls or chats on time 
  • Grabbing customer’s point 
  • Order taking without ambiguities 
  • Forwarding orders without errors 
  • Getting reasonable timelines
An order taking service is responsible to take orders from potential customers without any error or miscommunication. The order taking service benefits you in several ways such as engaging your customers in an effective manner, order process streamlined, flexibility of handling calls and reduced costs.
Yes you can. Companies outsource order taking services for better order processing and sales ratio. It is better to outsource a professional team. Outsourcing order taking can be beneficial for companies having bulk workloads, busy schedules, continuous operations and maximum outreach.
es, an order taking call center properly represents your brand. The representatives at call centers are highly professional and trained to communicate effectively. The customers are well aware about the proactive and humble tone of professionals, therefore your company cannot risk the reputation bar when it comes to providing good customer support and order taking.
An order taking call center works according to proper hierarchy where representatives answer calls and take orders. These orders are processed via proper management.

A proper order processing service will enhance your company’s sales and will increase accuracy of orders. There will be no chance of errors. Here are some important benefits of proper order processing: 

  • Less errors, more orders 
  • Quality assurance 
  • Quick deliveries 
  • Satisfied customers 
  • Better image of brand 
  • Smooth business processes
Main difference between automated and professional telephone order taking is effective communication. An automated telephone order taking is a human-like recorded message that a customer gets when he or she calls. The professional telephone order taking is a live call service in which a representative picks up the call.